Frequently Asked Questions

PAYMENT

Is my online payment secure?

100%. When you place an order on our website, we encode your information using the SLL encryption technology. This is the most advanced consumer online security up to date. Your bank details and payment information are all SLL encrypted & will never be kept or stored on this website without your consent.

What can I do if my payment has declined?

If your payment has declined, make sure to contact your bank or credit card company as soon as you can. Authorization is between our banking provider and your financial institutions. If you are experiencing any further difficulties, please contact us at info@miabellaxo.com.

When will the payment be deducted from my credit card or bank account?

The provided card will be charged as soon as you complete the transaction.

SHOPPING

I had a product in my cart and now it’s missing? HELP!

Although our products have just launched, they are in high demand. Our company operates on a first-come first-serve basis. This only means that by the time you were going to checkout your products, another customer has already successfully closed their transaction before you could. Just remember, try to check back the next day for any cancelled orders, because these items will be available for purchase again. But to avoid all of this, try to checkout items in your cart as soon as you can 🙂

I want to cancel my order. Can I do it?

Unfortunately, we are unable to cancel orders at this time once you’ve successfully completed your transaction.

Am I able to add anything to my order once it’s completed?

We are unable to edit orders once they are placed. We are unable to edit invoices as well once the transaction is completed.

How do I place an order on your website?

It is super simple. Click the “add to cart” button next to any product you’d like to purchase. Once you’ve added all the products you wish to purchase, either you could click “checkout” on the top bar, or your cart will be floating on the right side of your page. If you need any further assistance, please contact us at customerservice@miabellaxo.com

DELIVERY

It’s been over 5 business days and my order hasn’t arrived. HELP.

For any delivery inquiries, please e-mail us at info@miabellaxo.com We are extremely sorry for any delays although we are committed to delivering to you as soon as possible.

Why is my phone number required?

A contact number is mandatory for most shipping carriers. We only use this particular information to contact you about your order, if necessary.